Support

Last updated: 2026-05-01

We want Questr to feel great to use. If something's broken, confusing, or upsetting — please get in touch.

Contact

We aim to respond to support emails within 24 hours on weekdays.

For urgent moderation reports (illegal content, child safety concerns, imminent harm), email the same address with URGENT in the subject line — we'll prioritise these immediately, ahead of regular requests.

What to include

When emailing about a problem, please include:

The email address you signed in with
The device model and iOS version (Settings > General > About)
The Questr app version (Settings > About > App Info, or look at the bottom of Settings)
A short description of what happened, what you expected, and what you saw instead
Screenshots or a screen recording where possible

Common questions

How do I delete my account?

Open the app, go to Settings > Delete Account, and confirm. Your profile is removed immediately. Videos, reactions and other content are deleted from our servers within 30 days. See our Privacy Policy for full details.

How do I report a video, comment, message, or profile?

Every video, comment, chat message, and profile has a Report button. Reports are reviewed within 24 hours.

How do I block a user?

Tap the menu (•••) on a video, profile, or chat message and choose Block User. Their content is hidden from you immediately across videos, comments, and chat.

Copyright takedowns / DMCA

Send DMCA notices to the same email above. ViralCow LTD is registered with the U.S. Copyright Office's Designated Agent Directory under Registration #DMCA-1072133. Full procedure in our Terms of Service §4.4.

Child safety / CSAM reports

Use the in-app Report button (the Child safety category is at the top of the list) or email nick@questr.tv with URGENT in the subject. We follow the procedure documented in our community-safety policy and report confirmed CSAM to NCMEC and IWF.

Company

Questr is a product of ViralCow LTD, a company registered in England and Wales.